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For more information on iVUE Trouble Management, please contact NISC Telecom Engineering & Operations.
Call: 1.866.WWW.NISC (1.866.999.6472)
E-mail: telecom-eo-support@nisc.coop |
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| In the telecommunications industry, service interruptions are a rare but unfortunate fact of life. But the way you react to them can mean the difference between retaining a customer and losing one forever. iVUE® Trouble Management allows you to dispatch technicians quickly and with all the information they need to resolve service issues and ensure customer satisfaction. In times of trouble, the ability to collect the right data quickly is imperative. iVUE Trouble Management is tightly integrated with other iVUE applications, including the iVUE FieldEdit Staking solution. This provides you with an accurate, visual display of the location of troubles and technicians. |
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Readily handle trouble-related phone calls by type of service, group and predict troubles and create detailed trouble history records for analysis after resolution.
- Route the tickets effectively within and across work groups using the integrated work management software within iVUE.
- Resolve issues quickly by logging all calls coming into your service center and quickly dispatching technicians with all the customer-related billing and plant information needed to resolve issues affecting service quickly.
- Avoid future issues by monitoring potential trouble spots and adding or shifting resources to assist in areas of need.
- Ensure customer satisfaction by reacting more quickly to issues affecting service.
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