NISC CallCapture allows you to:
- Improve Productivity - allow customers to access their billing information/make payments safely (multiple services or accounts), at their own convenience.
- Communicate Effectively - inform customers of planned and real-time service interruption and provide up-to-the-minute status information.
- Faster Restoration - use customer calls to quickly identify outage locations and dispatch crews to the source.
- Stay Informed - log every call in or out into Contact Tracking with its Caller ID (what they did or changed or paid, was it successful, etc.)
- Increase Cash Flow - make delinquent/courtesy calls with an option to pay their bill now.
